Reception & contact information
The reception of the Seaside Glass Villas is located in the main building of the SnowCastle of Kemi area on the first floor. Check out the opening hours of the reception.
The phone number to our reception during opening hours is: +358 40 831 8273.
In case of problems when reception is closed, you can contact security on the following number: +358 20 491 3766.
(Security’s number has automatic voice message in Finnish but after the message your call will connect to help center)
Check-in and check-out
Check-in at 16:00 and check-out at 11:00. If you arrive after the reception’s closing time, please contact us in advance by calling +358 40 831 8273.
Breakfast
Breakfast is available in the restaurant of the main building second floor. Check out the opening hours of the breakfast.
Opening the door
The lock is opened by holding the programmed key card for a moment over the circle above the door handle, which causes a green light to flash in the lock, the button to engage and the door to be opened by pressing the handle downwards.
Locking the door
The door locks automatically when the door is pulled closed. The door can always be opened from the inside for security reasons.
Do not disturb mode
There is a round button on the inside of the lock that can be pressed down to activate the do not disturb mode. This means that the room cannot be accessed by anyone other than the keys programmed for the room’s occupant. Do not disturb mode is cancelled when the round button is pressed again or the door handle is pressed down from the inside.
Malfunctions
Please inform the reception staff if there is a malfunction in the lock and if, for example, the lock flashes both green and red lights. The reception telephone number is +358 40 831 8273. Outside reception opening hours. A maintenance employee can be reached at this number. In case of disruptions, you can contact the security company’s call center at +358 20 491 3766.
Non-smoking and Fire alarms
Please note that we are a non-smoking area and a false fire alarm caused by smoking will cost 1000€. The fire alarm system is sensitive so please pay attention also when you cook or shower in the room. If you cook, please turn the cooker hood to “ON” position by pulling the hood towards yourself. When you shower, please keep the bathroom door closed so the steam would not reach the fire alarm sensors.
Day cleaning at the request of a guest
We would like to reduce our impact on the environment. If you stay with us for more than one night, there will be no automatic cleaning during the stay. We ask guests to inform the hotel reception of any cleaning requests by 20:00 the night before (Sun 15:00). No additional costs are charged for cleaning.
Day cleaning of the villa is carried out when the villa is unoccupied. We kindly request that no guests or pets are present during the cleaning.
Hot water
Please notice: All Seaside Glass Villas are equipped with in-built hot water boilers. Seafront Premium Villas and Superior Villas have 60 liters hot water boiler and Villa Loft has 120 liter boiler. Notice that the same boiler generates water to the kitchen and shower.
60 liters hot water can run out in 13 minutes if hot water is left to run freely from the tap. If boiler runs out of hot water it can take approximately 1 hour for the water to be hot again. Hot water boiler operates automatically.
Air heat pump & Room temperature
All Seaside Glass Villa’s heating and cooling are done with air heat pump. Do not turn off the heat pump and do not change the mode, since it maintains the room’s temperature. Our maintenance has preset and adjusted the modes of systems.
In case you want to adjust temperature please only use + or – or fan speed buttons to change temperature. Remote control can be found next to the villa door on the wall (in Villa Lofts on kitchen counter)
In case of problems with the air heat pump please contact our reception.
Notice that air heat pump can take time to change temperatures. It is good to wait at least 5 – 10 minutes to see program to take effect.
During cold wintertime air heat pump might sometimes run defrosting program approximately 5 minutes when it is not serving hot air to indoor. In sunny days specially during summer we recommend keeping curtains closed when not staying in villa since room might warm quickly.
Floor heating
During autumn and winter the floor heating is on and adjusted to the optimal temperature. Please do not adjust it by yourself, thank you.
Dehumidifier during rainy season
On the bathroom side there is an air dehumidifier machine that can keep loud noise during rainy days. If it makes too loud noise, you can switch off the dehumidifier with a remote control that can be found from the bathroom drawer.
Cars and Parking
Cars are to be parked in the large parking area next to the main building. Parking is free and no tickets are required. Parking lot has four public charging points for electric cars. The charging points are part of the Powered by Virta network of charging points.
With own car you can take your luggage to and from villa but please note that parking to villa area is forbidden. This is due safety requirements and emergency vehicles access. Notice that during bad weather and heavy traffic driving to villa might not always be possible and luggage needs then to be carried to Villa on foot.
Extra beds
Seafront Premium Villas and Superior Villas have the option of one extra bed. Please book an extra bed in advance. There is a possibility for two extra beds in the Villa Lofts. Please book an extra bed in advance.
Luggage room
We have a luggage room in our main building next to the reception where you can store luggage during your stay. Please ask receptionist to open the luggage room for you.
Pet friendly Villas
We have limited amount of pet friendly villas in all room types so please contact our sales or reception to check that we have pet room available to be reserved before making the reservation. Pet fee is 30€/stay when booking a pet friendly villa.
Please notice that if room has not been reserved for pet and stay is to regular Seaside Glass Villa our cleaning will need do extra cleaning which starting price is from 300€ for extra cleaning service.
Northern lights / Aurora Borealis
For northern lights alarm: we would like to advise downloading some of the northern light phone applications such as the “Auroras Now” app where you can set notifications for high northern lights activity in area.
You may also check forecast and predictions for coming solar activity on website of University of Alaska’s website through following link: https://www.gi.alaska.edu/monitors/aurora-forecast
Notice that Seaside Glass Villas are built to face towards the sea view and for spotting the slightest of Northern Lights it is better to search for a dark spot where to keep an eye towards the northern part of the sky.
Please note that northern lights are a natural phenomenon and are not possible to guarantee.
Sea ice and water areas
Be careful around water and coastal areas! Watch out for thin ice!
In early winter (November, December and beginning of January):
Ice starts to form up, and it is not safe to walk in any areas around the coast. The safest place to test to walk on the ice is about 50 meters north of Seaside Glass Villas next to the beach area of Kemi’s Mansikkanokka sandy beach. Be careful and avoid getting shoes wet!
In mid of winter (February – beginning of April):
Depending on weather ice is thick enough to safetly walk. Be cautious about areas where water might have gotten on top of the ice and areas where water streams move (edges of shore). Do not go to ice if you are not sure. It is always good to ask from our staff. Easiest way is to follow earlier created walking tracks or snowmobile tracks.
Do not walk on sking tracks! Please avoid walking on tracks and go from side on the snow and cross tracks carefully. Tracks are made by Kemi town and are ment only for sking use.
Skis, snowshoes and bikes can be rented from local activity providers such as Sea Lapland Safaris and Kemi’s swimming hall / sport hall.
Donation box
If you wish, you may leave any textiles or items you no longer need in the donation box located in the main building. Your donations help support the local Goodwill organization.