Who is the controller of your personal data?
The Finnish company The Icebreaking Company Ltd. acts as the controller of the personal data you provide and is responsible for your personal data in accordance with applicable data protection legislation.
The Icebreaking Company Ltd.
Business ID: 0681239-2
Lumilinnankatu 15
94100 Kemi
Authorized representative: Jussi Kovaniemi
SOCIAL MEDIA COMPETITION AND GIVEAWAY TERMS & CONDITIONS
The Icebreaking Company
These Terms & Conditions apply to all competitions and giveaways organized by The Icebreaking Company on social media channels (including Facebook and Instagram), unless otherwise stated in a specific campaign.
GENERAL COMPETITION AND GIVEAWAY TERMS
- Organizer
The organizer of the competition or giveaway is The Icebreaking Company (the “Organizer”). - Participation
Participation instructions are provided in the relevant campaign post.
Participation is free of charge and does not require the purchase of any product or service, unless otherwise stated and permitted by applicable law. - Eligibility
Competitions and giveaways are open to individuals who meet the campaign-specific eligibility requirements. Employees of The Icebreaking Company, individuals involved in administering the campaign, and members of their immediate households are not eligible to participate. - Winner Selection
The winner will be drawn or selected in the manner announced for the specific campaign, from among all entries meeting the eligibility requirements. The Organizer’s decision is final.
The winner will be contacted primarily through the social media channel on which the competition or giveaway was conducted. If the winner cannot be reached within a reasonable period of time, the Organizer reserves the right to select an alternative winner.
- Prize
The prize will be specified for each individual campaign. Prizes are non-transferable and may not be exchanged for cash or alternative products or services, unless otherwise determined by the Organizer. - Personal Data
Personal data collected from participants will be processed solely to administer the competition or giveaway, contact the winner, and deliver the prize. Data is processed in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR), and will not be used for other purposes without the participant’s consent. - Limitation of Liability
The Organizer reserves the right to amend these Terms & Conditions and to suspend or cancel a campaign due to force majeure or other reasonable cause.
The Organizer is not responsible for network failures, technical issues, or other circumstances affecting participation that are beyond the Organizer’s reasonable control. - Facebook, Instagram and Meta Disclaimer
This promotion is in no way sponsored, endorsed, administered by, or associated with Meta Platforms, Inc., Facebook or Instagram.
Participants provide their information to The Icebreaking Company, not to Facebook, Instagram or Meta.
By participating, entrants fully release Meta Platforms, Inc., Facebook and Instagram from any liability related to the campaign. - Acceptance of the Terms
By participating in a competition or giveaway, participants agree to these Terms & Conditions and any campaign-specific additional terms.
Campaign-specific entry instructions, competition period, prize, and any additional terms will always be published in connection with the relevant competition or giveaway post.
PHOTO COMPETITION – ADDITIONAL TERMS
The following additional terms apply, alongside the general terms above, to photography competitions organized by The Icebreaking Company.
- Organizer
The competition organizer is The Icebreaking Company. - Competition Period
The competition period will be announced separately for each individual competition. Entries must be submitted within the published competition period. - Eligibility
Unless otherwise stated, the competition is open to individuals aged 18 years or older. Employees of The Icebreaking Company and members of their immediate households are not eligible to participate. No purchase is necessary to enter. - Copyright and Image Rights
By entering the competition, participants confirm that:
- they are the original creator and copyright holder of the submitted photograph;
- the photograph does not infringe the intellectual property or other rights of any third party;
- where applicable, they have obtained permission from any identifiable individuals appearing in the photograph.
Copyright remains with the photographer. By entering the competition, participants grant The Icebreaking Company a non-exclusive, royalty-free licence to use, reproduce, publish, and distribute the submitted photographs for marketing, communications, editorial and promotional purposes on the website, social media channels, presentation materials, and printed publications, including the right to repost entries on the Organizer’s own social media channels during and after the competition. The photographer will be credited whenever reasonably practicable.
- Winner Selection
The winner will be selected by a judging panel appointed by The Icebreaking Company. Entries will be evaluated based on originality, quality, storytelling, and relevance to the competition theme. The Organizer’s decision is final. - Prize
The prize will be specified for each individual competition. Prizes are non-transferable and cannot be exchanged for cash or alternative products or services. - Limitation of Liability
The Organizer reserves the right to amend these terms and to suspend or cancel the competition for reasonable cause. The Organizer is not responsible for technical failures, network issues, or other circumstances affecting participation that are beyond the Organizer’s control. - Personal Data
Personal data collected in connection with the competition is used solely to administer the competition, contact the winner, and arrange prize delivery, in accordance with applicable data protection legislation, for example via private message on the relevant social media channel. - Facebook and Instagram Disclaimer
This competition is in no way sponsored, endorsed, administered by, or associated with Meta Platforms, Inc., Facebook or Instagram. Participants fully release Meta Platforms, Inc., Facebook and Instagram from any liability related to the competition. - Acceptance of the Rules
By participating in the competition, participants agree to these terms and undertake to comply with them.
Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”).
Who can access your data?
Your data may be shared within The Icebreaking Company Ltd. We never pass on, sell or swap your data for marketing purposes to third parties outside The Icebreaking Company Ltd. Data that is forwarded to third parties, is only used to provide you with our services.
What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.
What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact The Icebreaking Company Ltd. and we will provide you with your personal data via e-mail through privacy@icebreaking.com.
Right to portability:
Whenever The Icebreaking Company Ltd. processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed. In case you want your information rectified, please contact us through privacy@icebreaking.com.
Right to erasure:
You have the right to erase any personal data processed by The Icebreaking Company Ltd. at any time except for the following situations:
- you have an ongoing matter with Customer Service
- you have an open order
- you have an unsettled debt with The Icebreaking Company Ltd., regardless of the payment method
- you are suspected of abusing our services or have misused our services
- your debt has been sold to a third party
- if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes
Your right to object to processing based on legitimate interest:
You have the right to object to the processing of your personal data that is based on The Icebreaking Company Ltd.’s legitimate interest. The Icebreaking Company Ltd. will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.
Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes. You can opt-out of our direct marketing by the following the instructions at the bottom of each of our marketing emails or by contacting us at privacy@icebreaking.com.
Right to restriction:
You have the right to request that The Icebreaking Company Ltd. restricts the process of your personal data under the following circumstances:
- if you object to a processing based The Icebreaking Company Ltd.:s legitimate interest, The Icebreaking Company Ltd. shall restrict all processing of such data pending the verification of the legitimate interest.
- if you claim that your personal data is incorrect, The Icebreaking Company Ltd. must restrict all processing of such data pending the verification of the accuracy of the personal data.
- if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead.
- if The Icebreaking Company Ltd. no longer needs the personal data but it is required by you to defend legal claims.
How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above.
Right to complain to a supervisory authority:
If you consider The Icebreaking Company Ltd. to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.
Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.
Online Purchase
Why do we use your personal data?
We will use your personal data to manage your purchase online at Kemi Tourism Ltd. by processing your orders and returns via our online services and send you your booking confirmations, notifications of any changes or cancellations.
- We will use your personal data to manage your payments.
- We will also use your data in order to handle complaints.
- Your personal data is being used to identify you.
What types of personal data do we process?
We will process following categories of personal data
- contact information such as name, e-mail address and telephone number
- in case of Icebreaker Sampo product we collect the date of birth, nationality and gender information
- payment information
- order information
Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used to provide you with the services. Payment service providers for your payment. Credit reference agencies for identity and credit checks and debt collection agencies.
Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.
What is the legal ground to process your personal data?
The processing of your personal data is necessary for Kemi Tourism Ltd. to fulfil the service of managing and delivering the order to you.
In case of Sampo product, we collect information according to Finnish rescue law 11.12.2009/1038
How long do we save your data?
We will keep your data as long as you are an active customer.
Direct Marketing
Why do we use your personal data?
We will use your personal data to send you marketing offers, information about our products through e-mails and phone calls.
What types of personal data do we process?
We will process following categories of personal data
- name
- contact information such as e-mail address and telephone number
Who has access to your personal data?
We never pass on, sell or swap your data for marketing purposes to third parties outside the The Icebreaking Company Ltd.
What is the legal ground to process your personal data?
The processing of your personal data is based on your consent when you agree to direct marketing.
Your right to withdraw your consent:
You have the right to withdraw your consent for the processing of your personal data at any time and also object to direct marketing.
When you do so, The Icebreaking Company Ltd. won’t be able to send you any further direct marketing offers or information based on your consent.
You can opt-out from direct marketing by the following means:
- following the instruction in each marketing post
- to contact our customer service by email: privacy@icebreaking.com
How long do we save your data?
We will keep your data for direct marketing until you withdraw your consent.
Customer Service
Why do we use your personal data?
We will use your personal data to manage your queries, to handle complaints about products through e-mail, our chat function, telephone and through social media.
We may also contact you if there is a problem with your order.
What types of personal data do we process?
We will process any data you provide to us, including the following categories
- contact information such as name, e-mail address and telephone number
- payment information and payment history
- order information
- all correspondence in the matter
Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above.
What is the legal ground to process your personal data?
The processing of your personal data is based on The Icebreaking Company Ltd. legitimate interest.
How long do we save your data?
We will keep your data which you have provided us by telephone and e-mails 12 months for correspondence and case management.
Competitions & Giveaways
Why do we use your personal data?
We will process your data when you enter our competitions. Your personal data will be used for The Icebreaking Company Ltd. to contact contestants regarding the competition, before and after an event, to identify contestants, verify the age of contestants, to contact winners, deliver and follow up on prize deliveries.
What types of personal data do we process?
We will process following categories of personal data
- contact information such as name, e-mail address and telephone number
- age
- information submitted in the contest
Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above.
What is the legal ground to process your personal data?
The processing of your personal data is based on your consent when you choose to enter a competition.
Your right to withdraw your consent:
You have the right to withdraw your consent for the processing of your personal data at any time. When you do so The Icebreaking Company Ltd., will not be able to provide you with the services mentioned above.
How long do we save your data?
We will keep your personal data for 45 days after the competition has ended.
Development & Improvement
Why do we use your personal data?
We will use data to evaluate, develop and improve our services, products and systems for all of our customers. For this purpose we will not analyse your data on an individual level, all processing will be done on pseudonymised data.
This includes analysis to make our services more user-friendly, such as modifying the user interface to simplify the flow of information or to highlight features that are commonly used by our customers in our digital channels and to improve IT systems in order to increase the security for our visitors and customers in general.
What types of personal data do we process?
We will process following categories of personal data if you have chosen to provide it to us:
- date of birth
- gender
- country
We will process the following categories of personal data if you have made a purchase:
- order history
- payment history
We will also process the following categories of personal data connected to cookies:
- click history
- navigation and browsing history
Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above. We use web-analysis companies to analyse our customer online behaviour on a general level.
What is the legal ground to process your personal data?
The processing of your personal data, to develop and improve our services and products, is based on our legitimate interest.
Your right to object to the processing of your data:
You have the right to object to the processing of your personal data that is based on The Icebreaking Company Ltd.’s legitimate interest, by contacting privacy@icebreaking.com. Your account will then be deleted.
How long do we save your data?
We will keep your data until you send your request of deleting your personal data.
Fulfilment of legal obligations
Why do we use your personal data?
We will use your personal data to comply with obligations in laws, court rulings and decisions from authorities.
This includes using your personal data to collect and verify accounting data to comply with our book-keeping rules.
What types of personal data do we process?
We will process following categories of personal data
- order number
- name
- transaction amount
- transaction date
Who has access to your personal data?
Your data will be shared within the The Icebreaking Company Ltd.
We will share your personal data with IT companies that provide book-keeping system solutions.
What is the legal ground to process your personal data?
The processing of your personal data is necessary for The Icebreaking Company Ltd. to fulfil its legal obligation.
How long do we save your data?
We will save your data in compliance with the book-keeping rules.
Prevents of misuse and crime
Why do we use your personal data?
We will use your personal data for loss prevention management by securing that terms and conditions are being followed and to detect and prevent misuse of our services.
We will also use your personal data via video surveillance for security reasons. This data will be used to be able to follow up on incidents and to prevent and report criminal offences in our areas.
Your personal data will be used to prevent and investigate abuse of our services online and losses and fraud, by analysing online shopping behaviour.
What types of personal data do we process?
We will process the following categories of personal data:
- contact information such as name, telephone number and e-mail address
- video footage
- order history
- delivery information
- payment history
Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used for purposes mentioned above.
Incidents and fraud may be shared with insurance companies, legal authorities or local and global law enforcement to complete investigations. Please be aware that such recipients will have an independent right or obligation to process your personal data.
What is the legal ground to process your personal data?
We will keep your data for the time we need to prevent and/or report potential fraud and other offences.
Video footage will be saved in compliance with local legislation, for a maximum of 30 days.
How long do we save your data?
You have the right to object to the processing of your personal data that is based on The Icebreaking Company Ltd.’s legitimate interest by contacting privacy@icebreaking.com.
Cookies
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.
How do we use cookies?
We use session cookies for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.
We use both first- and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to present you with relevant marketing material.
Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook, Instagram and Youtube and relate to the ability of users to share content on this site, as indicated by their respective icon.
We also use third-party cookies which performs cross-site tracking in order for us to give you marketing on other sites/channels.
What types of personal data do we process?
We will only connect your cookie ID to your personal data you have submitted.
Who has access to your personal data?
Data that is forwarded to third parties is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimize our site and present you with relevant material.
What is the legal ground to process your personal data?
We will only connect your cookies to your personal data if you are logged in to our system as a reseller.
If you are logged in to your reseller account the legal ground is based on our legitimate interest.
How long do we save your data?
The Icebreaking Company Ltd. does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take full advantage of all of our features.